Why Businesses Often Use Third-Party IT Services

20 April 2023
 Categories: Technology, Blog

The idea of paying outsiders to handle your IT services needs might seem a little odd at first. After all, you could set up an IT department within your company. However, many organizations have contracts or informal arrangements with information technology services providers. If you're wondering whether they're onto something, consider these four reasons for seeking third-party assistance.

Competitive Job Market

A major reason for working with an outside company is that IT hiring is difficult to impossible in many job markets now. Competition has wrung every skilled IT person out of the unemployment line, and that leaves firms with IT departments chronically understaffed or underskilled. In a competitive market, it may be easier to have an IT services firm handle the work for you. Especially if your firm needs low-availability skills, setting up a contract is a good way to ensure you'll have the necessary help whenever you require it.

Cost Control

Rising costs are also driving many businesses to adopt the third-party model. Companies frequently struggle to contain costs because they lose skilled workers and have to hire new ones at higher wages.

A contract also allows you to lock in many of your costs. You can set up a support contract that covers X amount of support for Y number of years. As long as your company doesn't experience a full-on IT catastrophe, this will make the IT expenses a line item in the budget rather than an uncontrolled cost.

Rapid Scaling

Many businesses need scalable services. The contact center for an online retailer, for example, might need extra IT support during the holiday buying season. Perhaps the company can handle its needs for the rest of the year, but keeping servers and networks functioning during the peak can be a challenge. A third party will provide the boost of workers needed to scalably confront challenges as they appear.

A business may also need IT services scalability during expansion periods. Suppose you need to run cables, configure network appliances, install desktops, and set up software in a new building. Your IT staff, however, only has enough people for handling day-to-day needs. Turning to a third party will provide the extra hands to get the job done quickly. Especially if you need to build out in a weekend or over several weeks, this kind of scalability is often essential.


Many businesses don't have dedicated IT professionals. Instead, they rely on employees who happen to have some skills. Working with a focused IT provider, though, ensure that the people doing the IT work won't suffer distractions. 

For more info about IT services, contact a local company.